Chase W. Fleece
Chase W. Fleece
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Columbus, OH (February 6, 2018) - More than 1.5 million consumers turned to your BBB for information on Central Ohio businesses in 2017. Over the course of the year, BBB took action with over 7,000 complaints while consumers looked to BBB customer reviews over 400,000 times.
“In the past, consumers would come to BBB for complaints,” said Kip Morse, President and CEO of BBB serving Central Ohio. “In 2017, we saw a large increase in the number of consumers who were looking at customer reviews, which shows us that consumers are not only using BBB to research companies, but to share their experiences as well, creating a dialog between businesses and consumers.”
Currently, 5,300 Accredited Businesses are committed to BBB’s high standards of trust and the resolution of marketplace disputes through conciliation. BBB Accredited Businesses have a positive commitment to stand behind their products and services while ensuring proper resolution of any disputes that may arise.
To help consumers make savvy marketplace decisions, BBB’s local database names the top ten most complained, inquired and reviewed industries of 2017.
The Top Ten Most Inquired About Industries of 2017:
1. Roofing Contractors (60,674)
2. Construction Services (60,660)
3. Collections Agencies (37,660)
4. Used Car Dealers (33,601)
5. Heating & Air Conditioning (36,741)
6. Insurance Companies (33,600)
7. Credit Cards & Plans (31,314)
8. Home Builders (28,941)
9. Plumbers (26,107)
10. Painting Contractors (21,360)
The Top Ten Most Complained About Industries of 2017:
1. Credit Cards and Plan (1,194)
2. Furniture Stores (574)
3. Insurance (346)
4. Clothing (302)
5. New Car Dealers (290)
6. Banks (279)
7. Used Car Dealers (250)
8. Collection Agencies (218)
9. Apartments (170)
10. Windshield Repair (164)
The Top Ten Most Reviewed Industries of 2017:
1. Heating & Air Conditioning (848)
2. Roofing Contractors (473)
3. Plumber (407)
4. Publishers Magazine (361)
5. Credit Cards & Plans (213)
6. Used Car Dealers (207)
7. New Car Dealers (194)
8. Apartments (190)
9. Basement Waterproofing (153)
10. Electricians (148)
Consumers can visit bbb.org to search for businesses, file a complaint or leave a customer review.
For more information on finding businesses you can trust, follow your BBB on Facebook, Twitter, and at bbb.org.

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