AEP Ohio Neighbor to Neighbor Utility Assistance Program Available Through Sept. 30

Posted on September 23, 2020

The AEP Ohio Neighbor to Neighbor Program will continue to accept applications for utility assistance grants for the 2020 summer cooling season through September 30, 2020 while funds are available. Cooling assistance is available once per program year on a first-come, first-served basis for eligible account holders.

Dollar Energy Fund’s Hardship Program – one of the largest in the country – helps eligible families facing an immediate utility crisis. The AEP Ohio Neighbor to Neighbor Program supports families in need with a grant applied directly to their AEP Ohio account to prevent disconnection of, or restore, their electric service.

“Many Ohioans may be facing significant economic challenges as the COVID-19 pandemic continues so we remain committed to supporting those in our community who need help,” said Katie Grayem, director of customer experience for AEP Ohio. “Being a good community partner and neighbor is a core commitment of AEP Ohio. Through the cooling program, we can help to ensure our customers, especially the elderly and those with health problems, can maintain their electric service during the summer months.”

To apply, customers may contact one of the AEP Ohio Neighbor to Neighbor Program’s network of more than 120 Ohio community-based organizations. To qualify, an applicant’s total gross household income must be at or below 250 percent of the Federal Poverty Income Guidelines.

For example, a family of four earning up to $65,500 per year is income-eligible for the program. Households must have made payments to AEP Ohio totaling at least $75 in the three months prior to applying for a grant and owe a minimum of $50 on their AEP Ohio bill. Full eligibility guidelines and application instructions can be found at

The AEP Ohio Neighbor to Neighbor Program is funded by public contributions that are matched dollar-for-dollar by AEP Ohio. Utility customers may make a contribution through their monthly AEP Ohio bill. Donations also can be made online at or by sending a check directly to The AEP Ohio Neighbor to Neighbor Program, Box 42329, Pittsburgh, PA 15203. Every donation to the Neighbor to Neighbor Program is used to assist eligible families residing in Ohio. Every dollar donated to the Neighbor to Neighbor Program will be matched by AEP Ohio. These matching funds and 100% of your donation will assist limited-income families residing in Ohio to afford utility service. With AEP Ohio’s generous match, your tax-deductible donation will have twice the impact!

Since AEP Ohio and Dollar Energy Fund launched the Neighbor to Neighbor Program in May 2009, more than $14.3 million in assistance has been granted to more than 60,000 Ohio households. For more information about Dollar Energy Fund and how to apply for the Hardship Program or donate to the organization, visit:

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