AEP Ohio Warns Customers to be Aware of Scammers

Posted on April 1, 2020

AEP Ohio Reminds Customers To Watch For Scammers Amid COVID-19

GAHANNA, Ohio, March 31, 2020 – In the wake of COVID-19, customers need to be prepared for an uptick in scam attempts. This is a particularly vulnerable time for many people including senior citizens, low-income residents and understaffed small businesses.

“AEP Ohio wants our customers to be aware that this can happen to anyone and know to stop a scammer in their tracks. Unfortunately, scammers will use any situation to take advantage of people,” said Katie Grayem, AEP Ohio director of customer experience. “Scammers are skilled at using fear and anxiety to create confusion. They use that confusion to trick people into sending them money.”

Here’s how customers can keep their personal information safe during these uncertain times:

.Check your account status online or call us at (800) 672-2231 if you’re contacted about a late payment.

.Make payments only through or with an authorized AEP Ohio agent.

.Watch for callers posing as an AEP Ohio representative.

.Connect with us on social media. We monitor the latest threats and alert customers through our Facebook and Twitter accounts.

If customers are ever in doubt, they should hang up the phone and call AEP Ohio immediately. An AEP Ohio employee can let them know if we’ve contacted them about their bill.

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