PUCO Adopts Additional Utility Disconnection Protections

COLUMBUS, OHIO (July 12, 2023) – The Public Utilities Commission of Ohio (PUCO) today ordered Ohio’s investor-owned electric and natural gas utilities to suspend disconnections of customers for nonpayment if the customer has a pending application for various energy assistance programs.  

Specifically, utilities will be prohibited from disconnecting for nonpayment for 30 days after a customer has applied for Winter and Summer Crisis programs, Home Energy Assistance Programs (HEAP), or the Percentage of Income Payment Plan (PIPP). This is an addition to the existing consumer protections surrounding utility disconnections for nonpayment. 

“Today’s order will help to ensure that Ohio’s most vulnerable are not disconnected from vital utility services while they seek assistance,” stated PUCO Chair Jenifer French. 

Link: Apply for Ohio energy assistance programs 

The Commission is expected to issue its annual “special reconnect order” later this summer. The special reconnect order addresses additional disconnection protection during the heating season. 

A copy of today’s finding and order is available online at PUCO.Ohio.gov by clicking on the link to “Docketing Information System” and searching for case 22-668-GE-UNC. 

The Public Utilities Commission of Ohio (PUCO) is the sole agency charged with regulating public utility service. The role of the PUCO is to assure all residential, business and industrial consumers have access to adequate, safe and reliable utility services at fair prices while facilitating an environment that provides competitive choices. Consumers with utility-related questions or concerns can call the PUCO Call Center at (800) 686-PUCO (7826) and speak with a representative.