Hardin County 9-1-1 Dispatch Receives High Marks in State Review

Sheriff Keith Everhart is announcing that the Ohio Department of Administrative Services has issued the findings of its 2022 Support and Compliance Review of the Hardin County Central Dispatch 9-1-1 system.

The review found the 9-1-1 system to be “in full compliance with the Public Service Answering Point operational rules.”

The review found that all minimum training standards have been met by staff and that training programs have been proactively upgraded. Its report cited updates to the call-handling equipment to include the SOMA Global Computer Aided Dispatch System (CAD) and Eventide recording system. It also noted that an on-site tour provided validation for secured access, electronic mapping capabilities, number of answering devices and audio playback capabilities.

Statistically, 99.6% of all 9-1-1 calls received by Dispatch are answered within 10 seconds; and on average, within 3.3 seconds.

The Hardin County Central Dispatch Center and 9-1-1 system is operated by the Hardin County Sheriff’s Office. Central Dispatch provides dispatching services for all Hardin County Law Enforcement, Emergency Medical Services and Fire Departments to include Kenton, Ada, and Forest.

Emily Roy is the Communications Coordinator.